Life Alert is one of the many companies selling in-home medical alert systems that are supposed to help the elderly and disabled summon help in an emergency. Some of these systems work better than others; all of them are expensive and, in many cases, the contract terms are objectionable. For example, LifeAlert customers claim that the company holds them to the three-year contract even if the elderly individual passes away before the term is up.
I wanted to post this article to show that people are not happy with Life Alert. I have been researching medical alert systems for a while now and found the Guardian Alert 911 system. With this system you will pay a one time low purchase price and never pay another dollar for the system ever. NO CONTRACTS OR MONTHLY FEES!!!!!!!!!!!!!!
A few recent complaints … Please note that all of the following complaints and comments were found on Google and are not associated at all with the publisher of this post or blog.
Luel of Durant, OK March 24, 2009
My 93 year old mother fell in her kitchen and when she activated the pendant button, nothing happened. She dragged herself to the living room, pulled down the phone and called me. I in turn called 911 and emergency personnel from the ambulance service and fire department were dispatched to her home. She had sustained two broken bones in her forearm at the wrist. Later when I contacted Life Alert that their product did not work, they offered to reduce the monthly amount, but did not seem to understand that it wasn’t the money I was upset about, it was the fact that the device did not work as advertised. When I read the number off the back of the pendant to the person who answered the phone, his words were, That’s a really old number, you’ve had that one for a while. You’d think their own records would indicate older pendants when they had gone to a new model. I’m disgusted with the whole bunch. I had the service installed in Aug. of 2005, and she needed help in Feb. 2009. They never sent a new pendant in all that time, even though they said the base unit would pick up the signal if it was weak and automatically send a new one to replace it. That never happened. I have written them for a refund of at least part of the rent. We’ll see what happens. Thanks for letting me vent!
Rob of Marion, TX March 15, 2009
My mother just had an angina attack and drove herself to the hospital, 2 stents later she is back on her feet. I was thinking about getting life alert The web site makes you call!! big negative and then I came across the complaints web site about life alert. They need to realize these are real people (mothers,fathers,brothers,sisters)from what i read it is like buy items at walmart and trying to return defect item it doesn’t seem like a company really interested in helping. I think I do not want to get involved with a company that cant even have a web site with all of there details (prices ,contracts,rules and policies) Something stinks here!!
Mark of Gladstone, NJ March 2, 2009
life alert contacted me saying they had an emergency installation by e-mail for e. neibling at 12pm est. they said they were not going to pay me because i didn’t wait for them to call me back. i had a customer later that day so i did th installion. the son in law rigged it all wrong so i fixed it properiy. they owe me 50.00 dollar plus mileage 60 miles round trip. mrs neibling was very happy i came out and explained how the unit worked because nobody every explained it to her. I NEED TO GET PAYED I WENT OUT OF MY WAY. PLUS E. NEIBLING WAS BLIND AND THE COMPANY (LIFE ALERT) DID NOT KNOW. THE SYSTEM WAS UNDER THE END TABLE. I PUT IT ON THE TABLE AND SHOW HER PHYSICIAL WHERE THE HELP BUTTON WAS AND TOLD HER TO WEAR THE NECKLACE ALL THE TIME IN CASE SHE FELL. NOT ONLY DID I FIX THE UNIT AND EXPLAIN EVERYTHING TO MRS NEIBLING I SAVED THEM FROM A POSSIBLE LAWSUIT
Mary of Sarasota, FL February 28, 2009
My 89 year old mother has this product and it has not worked for two months. During that time we have tried unsuccessfully to have it repaired. They have sent two filters’ which they said should clear up the problem, but it has gotten worse. Today I tried testing it and after the machine said that it was making an emergency call for several minutes, with no one coming on the line, I hung up. I called and was repeatedly put on hold and twice disconnected. After calling another number and being passed from one person to another and then put on hold again, I hung up. This company is extremely incompetent, as well as over priced for their service. Mom lives alone, and this product offers her no security at all (and none to me either). When we were waiting for more than a week for the first filter to arrive, I asked if they couldn’t overnight it to us and the customer service rep said they don’t have overnight mail! They also told me that the reason she is having a problem is because her phone service is Embarq, and they often have trouble with it…which to me is reason enough to cancel the contract.Fortunately, she has not fallen and needed the service, but if she does you can bet there will be a lawsuit. AT this point, I just want her out of the contract and I will return the machine with pleasure.
Leif of Fort Pierce, FL February 23, 2009
My 90 year old father was also sold the service for a leased 500 box and 49.95 per month bracelet. He now wants to cancel Life Alert and got the same response as many of your complaint letters attest to. He signed a 36 month contract which cannot be broken or cancelled I was told via telephone. The box however can be sent back at our expense via UPS which I believe my father has done but they are still billing him. I am trying to protect my father as his power of attorney advocate but I get the same nasty or completely clueless and unhelpful telemarketing people who suggest other extensions to call at different hours and the same prompts go round & round. This company should be put out of business by a class action suit. I also pleaded that we cannot afford this. I have never heard of a contract that cannot be broken. I was not present when the Life Alert rep came to my 90 year olds father house and signed him up. I also have not seen said contract, only the month past due bills that are adding up.My relationship with my father is heartbreaking he wants to assume his independence by making his own decisions and thinks I am accusing him of incompetency. I spend my time putting out all the fires from several fraudulent entanglements that he has been prey to. Where are the laws and protections for seniors and caregivers?
Richard of Austin, TX February 5, 2009
My mother purchased Life Alert to have the secutory of 24/7 monitoring in her home. Her system is not working and no one is available after 6PM to discuss this with. We pushed the button on her unit several times to try to send an alert and after several minutes with no response cancelled the alert call. I am concerned for her safety. She could have fallen and no one would respond to the alert. When we purchased the system we were told that the monitoring center would receive an alert and speak with her over the phone if there was a fire or if her monitoring button was pushed on the desk unit or her necklace. We were also told that the monitoring center would receive an alert if her system was disconected. Evidently this was not a true statement since there is no response to sending an alert on her system since it is not functioning and must be disconnected from their system. She has been paying for this service several years and has not had any real protecton. I am contacting her credit card to stop payment until this is resolved or the service is cancelled.
P. Blazer of Spring Mills, PA January 28, 2009
I tried to find information about their product, but only rceived the same answer from their sales rep.-We’ll send you a brochure. He refused to answer any questions! That raises a red flag to me if someone isn’t willing to give information out over the phone!
Wanda of Charleston, WV January 4, 2009
i signed, without really understanding a three year contract for life aleert just last month at fifty dollars per month. right afterwards, my oldest son moved in with me so i cant afford this. i am 80 yrs old and only thought i was signing for receipt of equipment. i called to cancel aand the man was real rude and told me i signed for it i pay for it. i am sick over this. i am on so much medication that my mind is not clear all the time and i didnt know what to do. my daughter is typing this for me.l i cant hardly talk on the phone. my daughter is very mad about all of this and is going to contact the attorneys office on monday. she paper work to file a complaint with senator darrell mcgraw on monday of next if we cant resolve this. i am a christian and i am sincere that i cannot afford the extrA EXPENSES plus my son is taking care ofr me now.
Rhonda Mae Anderson of Henderson, NV October 3, 2008
I have read many of the stories you have on your website. After having Life Alert for over 6 years, I must say it is the best investment I have ever made. Life Alert has saved my life on 3 separate occasions. Yes that is right! I would not be alive if not for the wonderful people at Life Alert. They have always been nothing but nice and courteous to me. Im sorry if someone else had a different experience, but I must say I think Life Alert is the best and I know my daughter feels much better because i have it also.
Susanne of Timonium, MD September 23, 2008
After reading all the negative things about Life Alert, I tried to call them to get more information. My call was transfered 3 times, then I was told someone would call me back. This is not the kind of service I’d want for my parents. Can you imagine – one of them falls down and is put on hold forever? I will not use Life Alert.